Privacy Policy

Effective Date: 11/1/2024

At Blue Box HVACR ("we," "us," "our"), we are committed to protecting your privacy and ensuring compliance with the Telephone Consumer Protection Act (TCPA), the 10DLC (10-Digit Long Code) regulations, and other relevant privacy laws. This Privacy Policy outlines how we collect, use, and protect your personal information when you communicate with us through email, chat, phone calls, or text messages.

By communicating with us via email, chat, phone, or text, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Email Communication: Your name, email address, and any other information you provide in the email body.
  • Chat Communication: Your name, email address (if provided), IP address, and chat history.
  • Phone Communication: Your name, phone number, and any information you provide during a call.
  • Text Messaging (SMS/MMS): Your phone number, the content of the text message, and any additional data necessary to process the request.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send important updates, including service notifications, marketing messages (where permitted), and other relevant communications.
  • To improve our services and enhance your user experience.
  • To comply with legal obligations and regulations, including 10DLC and TCPA compliance.

3. Consent for Text and Phone Communications

By providing your phone number, you consent to receive text messages (SMS/MMS) and phone calls from us, including marketing and promotional messages where permitted by law. Standard messaging and data rates may apply. You can opt-out of receiving such communications at any time by:

  • Text: Replying "STOP" to any text message.
  • Phone: Requesting to be removed from our call list during the call or contacting us at 484-240-9817.
  • Email: Replying "Stop" to any promotional email we send.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services (e.g., SMS providers, email marketing platforms). These providers are contractually obligated to safeguard your data and only use it for the purpose of performing the services we request.

We may also disclose your personal information if required to do so by law or to comply with legal processes such as subpoenas, court orders, or regulatory inquiries.

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete your information.
  • The right to withdraw consent to receive marketing communications at any time.
  • The right to request a copy of your data or request its transfer to another service provider.

To exercise these rights, please contact us at Support@blueboxhvacr.com

8. Compliance with 10DLC Regulations

As part of our commitment to 10DLC compliance, we adhere to the rules governing the use of 10-digit long codes for SMS/MMS communications. This means that:

  • We only use 10DLC numbers for communications with proper opt-in consent from you.
  • We respect opt-out requests and immediately cease communications upon receipt.
  • We ensure our SMS and MMS messages are compliant with the regulations set forth by mobile carriers and the Federal Communications Commission (FCC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our communication practices, please contact us at:

  • Email: Support@blueboxhvacr.com
  • Phone: 484-240-9817

Thank you for trusting Easy MRCOOL DIY by Blue Box HVACR with your information.